British Gas: My Final Verdict

I'm utterly disgusted today... I've had contact from a Debt collecting Agency... They started to ask me lots of questions to prove who I was... But, I don't know who they are... They called me randomly, so I refused to talk to them.  This is what you always do, never fall for social engineering bullshit, always if you get someone claiming to be from a company and they ask you to prove who you are, don't believe them, they called you, you don't know who they are.

Ask them for a number to call their company back, check the number is a real number for that company via the internet, if you can, and then call them back and only then go through security with them.

Anyway, who were these people, no idea... No clues, not nothing...

So I opened my personal mail, I got three e-mails from British Gas....

Yes, British Gas, the energy rob dogs who I stopped having supply me over three months ago... We're in July, I swapped to Coop in April.... That's May June and now July... Why are British Gas chasing around after me?...

I had in May and June, checked my online account status and it said £0.00 balance, I owed nothing... Two months after my final reading to them, nothing owed, so I've ignored their e-mails...

The e-mail today... You owe us £147... WHAT!?!?!?!?

Yes, because it was my final reading they took three months to bill me... This is on top of my paying up all outstanding bills, this is on top of my phoning them and asking "Do I owe anything, I'm leaving your supply".. and being told "You owe nothing" and "there is nothing outstanding".

Here I am, July, more than three months after the fact, coughing up £147 because their billing system is so archaic and their processes to dinosaur slow that they could not and did not bill be before today!

My advice, stop using British Gas, they're utterly and totally unable to bill in any timely fashion, their bills are never accurate, their staff try their best to work around their systems, but they're so broken as to be a joke.

British Gas - Billing & Indian Bullshit

You may recall I mentioned problems with cold calls from British Gas in August?

Well, they're up to the same tricks, local Nottingham number, so I answer, loads of clicks and then a very noisy call centre in the background and an Indian woman shouting at me, insulting me, calling me a fool.

I'm not going to go through security with you, you called me, what you're effectively asking me to do is tell a stranger who just called me out of the blue on an unknown number my private personal information....

When I challenger her on this, and asked for a call back number, she even avoided the question and told me "we have very many numbers"... Yeah, well give me one!

Needless to say I went back to them myself and sorted my account, but I also reported to complain about this woman, she was so annoying, obtuse, rude and insulting... I posted my report at about 5pm yesterday (22nd December 2014)...

You want to see their reply...?

So, there's my mail into them, and I just got a reply... 12:21... Right... Here's the reply content...

Yes, the reply is blank, it's just a copy of my mail to them... Classic British Gas... Classic, fantastic Customer Service, fantastic... And British... Should be fucking "Indian Gas", so tired of this crap with them.

British Gas's Zero Bills

On the 27th October, I sent a post out putting a shot across the bows of British Gas, so tired am I of them.

Today however, my post bore fruit, for after paying everything, sorting everything and being assured their systems are in order, I've not only received an email bill, but a red reminder to pay...

You want to see the bill?....

You Ready?...

Wait for it.....

Yes, its a bill for zero... And a demand for zero... and after giving them a call and explaining the operator, a lady whom I could hardly hear because of the background chatter, said... "Well you have to pay the bill"...

Right, okay, an envelope of absolute vacuum will be winging it's way to you now.  Fucking ass clowns.

We move next week, so I'm excepting to give them the tennant of the other house's final reading and then just dump them like hot shit.